Easily integrate with help desk and ticketing service providers to list, create or close new tickets directly from your chat interface by using the Zoom.ai Assistant.
Listing Your Open Tickets:
<strong>list my tickets [about "printer problem"]<br>view tickets [about "new laptop"]</strong>
If you want to find your tickets about a specific topic include the "about XYZ" part. If you don't specify a topic, then all of your tickets will be displayed. You cannot view tickets of other users.
Viewing the Status of Your Ticket:
<strong>show ticket INC0010082<br>show my ticket<br>tell me the status of INC0010082 ticket<br>what is the status of ticket INC0010082</strong>
Asking for the "status" of a ticket returns just that information instead of the full ticket information.
Create a New Support Ticket:
<strong>create ticket [about "printer problem"]<br>add ticket [about "cannot connect to the VPN"]<br>new incident [about "need a new laptop"]</strong>
You can include the topic of the ticket, or leave it out and have then supply it when asked. Once Zoom.ai submits the new ticket it will return a link to it plus its ID, which you can then use to track that ticket.
Close an Existing Ticket:
close ticket INC0010093<br>cancel ticket INC0010092<br>delete ticket INC0010092<br>stop INC0010092 ticket<br>
To enable this feature, you must have administrator access to the ticketing platforms and be a corporate admin on your Zoom.ai account. Go to https://app.zoom.ai/org/accounts/add, select "Tickets", then select your support platform. Currently ZenDesk and ServiceNow are supported.
Then enable the Ticketing skill to be used by your users. Go to https://app.zoom.ai/org/apps/list and click "Enable".