Support Tickets

Learn more about the Zoom.ai + ServiceNow integration in our blog post here: https://zoom.ai/zoom-ai-now-integrates-with-servicenow/


Easily integrate with help desk and ticketing service providers to list, create or close new tickets directly from your chat interface by using the Zoom.ai Assistant.

Listing Your Open Tickets:

<strong>list my tickets [about "printer problem"]<br>view tickets [about "new laptop"]</strong>

If you want to find your tickets about a specific topic include the "about XYZ" part.  If you don't specify a topic, then all of your tickets will be displayed.  You cannot view tickets of other users.

Viewing the Status of Your Ticket:

<strong>show ticket INC0010082<br>show my ticket<br>tell me the status of INC0010082 ticket<br>what is the status of ticket INC0010082</strong>

Asking for the "status" of a ticket returns just that information instead of the full ticket information.

Create a New Support Ticket:

<strong>create ticket [about "printer problem"]<br>add ticket [about "cannot connect to the VPN"]<br>new incident [about "need a new laptop"]</strong>

You can include the topic of the ticket, or leave it out and have then supply it when asked.  Once Zoom.ai submits the new ticket it will return a link to it plus its ID, which you can then use to track that ticket.

Close an Existing Ticket:

close ticket INC0010093<br>cancel ticket INC0010092<br>delete ticket INC0010092<br>stop INC0010092 ticket<br>

ADMIN ONLY:

Enable ticketing:

To enable this feature, you must have administrator access to the ticketing platforms and be a corporate admin on your Zoom.ai account.  Go to https://app.zoom.ai/org/accounts/add, select "Tickets", then select your support platform.  Currently ZenDesk and ServiceNow are supported.

Then enable the Ticketing skill to be used by your users.  Go to https://app.zoom.ai/org/apps/list and click "Enable".

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.